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Shipping

Modern Komfort thoughtfully selects each of the brands and manufacturers that we carry. While we stock some of our most popular items, many items are "made to order" and will be shipped to you directly from our suppliers. This approach saves time, money, resources and has a lower environmental impact since items are not being shipped twice.

Depending on the supplier and your location, your order will ship via Canada Post, Fedex, USPS or other 3rd party carriers. For large items, your products will often be delivered by a local delivery carrier in your area. If your order includes multiple products from multiple manufacturers, you may receive separate shipments. Please note that most of our shipments contain valuable items, therefore our carriers are required to obtain a signature upon delivery.

Standard Shipping Within Canada

We offer shipping to your door on most areas within Canada for many of our products. We have many products that qualify for FREE STANDARD SHIPPING, depending on the item and your location. Delivery to remote or rural parts of Canada may include additional charges. If there is going to be an additional shipping charge Modern Komfort will notify you of the cost prior to processing your payment.

PO Box addresses are not acceptable for delivery.

Freight Shipping

Certain items available at Modern Komfort, because they are too heavy or require special handling, have to be shipped via a 3rd party freight carrier. If your purchase is delivered via Freight, you will be contacted by the Freight company by telephone 1-2 days prior to delivery (typically during Monday to Saturday business hours), to schedule a delivery appointment. You will need to be present to sign for and accept the item. If you are not present at the time agreed to, you may be subject to additional charges.

Remote Shipping

We do ship to Yukon, Northwest Territories, Nunavut and other remote and rural areas but additional shipping fees often apply. Please contact us prior to placing an order to obtain a shipping quote. If you place an order without obtaining a shipping quote, we will contact you with shipping fees via email prior to shipping your product(s). You will need to respond to this email indicating that we can proceed with the order.

International Shipping

We do ship to the US but please contact us so we can provide you with a shipping quote. 

Lead Times

Some items are already in stock while others are shipped directly from the manufacturer. We make every effort to ensure that your merchandise reaches you accurately and expediently. In-stock items are usually shipped within 48 - 72 hours of receiving the order. Your merchandise should then arrive within 5 to 14 business days. If the product(s) is not in stock, we will inform you within 72 hours of placing your order of the expected lead time and our delivery plans. If an item is out of stock you will have the option to cancel your order at that time. 

All items have specific manufacturer lead times that can range anywhere from 1-16 weeks, although some special order items may take longer. Because these lead times change on a regular basis, please contact us for specific lead times. Lead times are estimates only. Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability. Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays.

Quick shipping is available upon special request for some in-stock items. This option may involve additional costs, therefore we ask that you contact us for more information to see if your particular request is possible and to determine what additional costs may be associated.

Back Orders

We will ship backordered items as soon as they are back in stock. In the event of a delay, we will notify you by mail, email or phone.

Damages

You are required to inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may choose to refuse delivery of the item(s), especially if the damage appears severe. Please note that freight carriers will deny any damage claims if it is not noted on the delivery waybill at the time of delivery, before the carrier leaves. Please see our returns section for further details. 

Returns

Please note that for items that include free shipping, customers will be responsible for round-trip shipping costs on returns that are not damaged or incorrect. Please see our returns policy for more information.

For any questions regarding Freight Delivery, please contact us. Please include your order number in all communications.

Changing a Delivery Address

Once an order has shipped, any change of address will be subject to a $50 fee plus applicable taxes. This is due to a minimum change of address fee charged by nearly all courier and freight companies. Billing information will also need to be re-verified if you are changing your delivery address.