Returns, Cancellations & Exchanges

A positive customer experience is of utmost importance to us. We understand that you may change your mind and need to return and item. Please see below to learn about our return and cancellation process.

Returns

We do accept returns on the eligible items listed below. 

Items Eligible for Return:

  • Small Decor 
  • Pillow Covers/Pillows
  • Plug in Lighting
  • Hardwired Lighting that is less than 32" in either height, width or diameter 
  • Small-size furniture (side tables, poufs, ottomans, and items under 15lbs)
  • Clothing (no restocking fee applied)
  • Rugs 8' x 10' or smaller
  • *Please note that rug sample returns are eligible for store credit only

Ineligible Items for Return:

  • Custom or made to order items (including all custom upholstery), including art and furniture (please measure your space before ordering)
  • Bedding (duvet covers, sheets, coverlets)
  • Artwork & Mirrors
  • Rugs larger than 8' x 10'
  • Hardwired Lighting 32" or larger in either height, width or diameter
  • Large Furniture (sofas, beds, dining tables, armchairs, cabinets, sideboards, large coffee tables, and any other items over 15lbs)
  • Dining chairs and counter/bar stools
  • Holiday/Seasonal decor 
  • Floor model, open box, clearance and final sale items
  • Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
  • Normal wear and tear on upholstery (including pilling)

If your item(s) are eligible for a return, please complete the Return Request Form within 5 business days of receiving your order and allow 1-2 business days for review of your request. Once your return request is approved, please ship the item back to our Fredericton or Ottawa location within 14 days of your request's approval. When the item(s) are received, they will be inspected to ensure they are unused and meet the following criteria:

  • Postmarked within 14 days of return approval;
  • Unused & unassembled (if applicable);
  • In original packaging, complete with all tags, instructions, and inserts - we do not accept returns otherwise.

Item(s) that are returned will be eligible for a refund excluding a 15% restocking fee and the original shipping costs. If you wish to exchange the item for one of similar value or return the item for a store credit, the 15% restocking may be waived.

Return shipping is your responsibility and we do not provide return shipping labels. Your refund or store credit will be processed within 3-5 business days of receipt of the returned item(s).

Please do not return items without authorization from our team, as we need to review returns on a case-by-case basis. We have limitations on returns due to cost and sustainability.

 

Order Modifications & Cancellations

Please contact us within 24 hours of placing your order should you need to cancel or modify it. If the order has already been shipped from our warehouse or the manufacturer, we are unable to cancel or make changes, even if you have not yet received your tracking number. Custom orders cannot be modified or canceled after 24 hours of placing your order.

Please Note: For backordered items we will communicate with you on the lead time at the time of ordering. Once estimated timelines have been communicated to you, these items are not eligible for cancellation after 24hrs. Should the backorder date be extended beyond the agreed timeline, please contact us and we will do our best to accommodate you. 

Orders cancelled after 24 hours will be charged a 5% processing fee.