Returns, Cancellations & Exchanges

A positive customer experience is of utmost importance to the team at Modern Komfort. We make every effort to select and sell high-quality products from reputable brands, that you will love for many years. We do our best to keep up-to-date information on all our products to help you make informed purchases and we encourage you to contact us with any questions so we can help you in selecting the perfect piece or to discuss lead times.

Returns

We understand that you may change your mind and need to return an item. We do accept returns on the eligible items listed below. 

Items Eligible for Return:

  • Small Decor 
  • Pillow Covers/Pillows
  • Plug in Lighting
  • Hardwired Lighting that is less than 32" in either height, width or diameter 
  • Small-size furniture (side tables, poufs, ottomans, and items under 15lbs)
  • Rugs
  • *Please note that rug sample returns are eligible for store credit only

Ineligible Items for Return:

  • Custom or made to order items (including all custom upholstery), including art and furniture (please measure your space before ordering)
  • Bedding (duvet covers, sheets, coverlets)
  • Artwork & Mirrors
  • Hardwired Lighting 32" or larger in either height, width or diameter
  • Large Furniture (sofas, beds, dining tables, armchairs, cabinets, sideboards, large coffee tables, and any other items over 15lbs)
  • Dining chairs and counter/bar stools
  • Holiday/Seasonal decor 
  • Floor model, open box, clearance and final sale items
  • Items damaged through normal wear, such as sun exposure, humidity, or other natural factors
  • Normal wear and tear on upholstery (including pilling)

If your item(s) are eligible for a return, please complete the Return Request Form within 5 business days of receiving your order and allow 1-2 business days for review of your request. Once your return request is approved, please ship the item back to our Fredericton or Ottawa location within 14 days of your request's approval. When the item(s) are received, they will be inspected to ensure they are unused and meet the following criteria:

  • Postmarked within 14 days of return approval;
  • Unused & unassembled (if applicable);
  • In original packaging, complete with all tags, instructions, and inserts - we do not accept returns otherwise.

Item(s) that are returned will be eligible for a refund excluding a 15% restocking fee and the original shipping costs. If you wish to exchange the item for one of similar value or return the item for a store credit, the 15% restocking may be waived.

Return shipping is your responsibility and we do not provide return shipping labels. Your refund or store credit will be processed within 3-5 business days of receipt of the returned item(s).

Please do not return items without authorization from our team, as we need to review returns on a case-by-case basis. We have limitations on returns due to cost and sustainability.

Order Modifications & Cancellations

We continue to strive to meet delivery dates, but due to global supply chain challenges, we are experiencing unprecedented delays across all lines. Please know that we will continue to do everything we can to get your items shipped to you as soon as possible, but due to circumstances outside of our control we are not able to accept returns or cancellations for delayed shipments. Thank you for your understanding and patience. 

Please contact us within 24 hours of placing your order should you need to cancel or modify it. If the order has already been shipped from our warehouse or the manufacturer, we are unable to cancel or make changes, even if you have not yet received your tracking number. Custom orders cannot be modified or canceled after 24 hours of placing your order.

Please Note: For backordered items we will communicate with you on the lead time at the time of ordering. Once estimated timelines have been communicated to you, these items are not eligible for cancellation after 24hrs. Should the backorder date be extended beyond the agreed timeline, please contact us and we will do our best to accommodate you. 

Orders cancelled after 24 hours will be charged a 5% processing fee.

Defects and Damages

Please submit our defect and damage claim form within 48 hours of delivery if your order arrives damaged in transit or has a manufacturers defect so that we can work quickly to ensure a satisfactory resolution.

*Important: Please be aware that resolutions can take 1-4 weeks and we kindly ask that all original packaging material be kept until notified.

For a small or large item with concealed damage please take several clear photos of the damaged product, original packaging, and packing materials in the box (foam, bubble wrap) that were used for protection.

For a large item with damaged packaging please inspect it thoroughly and report to the delivery driver any damages (tear, dents, etc.) to the box, take several photos and ensure the driver records damages prior to signing for the delivery. *If you do not make note of visible damage on the package, we cannot be responsible for product damage and may not be able to complete a replacement or credit. 

On rare occasions, a large item(s) can be extremely damaged, and they can be refused and returned to the delivery origin, immediately. In this case, please notify us immediately so that we can have an exact replacement product sent to you as soon as possible (depending on stock availability).

Please note that a claim for a manufacturers defect or damages that occur over time are only available within the first 6 months of receiving the item, after that period of time, we can no longer guarantee replacement or credit for this item. 

Please note natural materials including wood and marble have variations and/or veining, and their imperfections are not considered defects. As wood adapts to new climates and humidity, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature. 

Pilling on new upholstery is a natural occurrence and can sometimes happen when you first start using upholstered furniture and eventually may subside. It can also occur when certain fabrics from our clothes, blankets and pillows come into contact and cause friction. Due to these factors pilling is not considered a warranty issue with manufacturers. 

All returns are subject to our Terms and Conditions.

Please contact us with any questions related to Returns.