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Damage and Defect Claim

Our goal is always to provide you with a quality product and service experience that exceeds your expectations. We are very sorry to hear that you have experienced an issue with your product/s and want to work with you to resolve the issue to your satisfaction and in a timely manner.

Defects are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Please note natural materials including wood and marble have variations and/or veining, and their imperfections are not considered defects. As wood adapts to new climates and humidity, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.

Please complete and submit the form below within 48 hours of delivery (this time limit is required for insurance purposes). Once your claim is received, you can expect to hear from us within 2-3 business days.